Part One Organizations, Management, and the Networked

Enterprise 1

Chapter 1 Information Systems in Global Business Today 2

◆Opening Case: The New Yankee StadiumLooks to the Future 3

1.1 The Role of Information Systems in Business Today 5

How Information Systems Are Transforming Business 5 • What’s New In

Management Information Systems? 6 • GlobalizationChallenges and

Opportunities: A Flattened World 8

◆Interactive Session:Management MISin Your Pocket 10

The Emerging Digital Firm 11 • Strategic BusinessObjectives of

Information Systems 12

1.2 Perspectives on Information Systems 15

What is an Information System? 15 • Dimensions ofInformation

Systems 17

◆Interactive Session:Technology UPSCompetes Globally with Information

Technology 22

It Isn’t Just Technology: A BusinessPerspective on Information Systems 24 •

Complementary Assets: Organizational Capital and theRight Business

Model 26

1.3 Contemporary Approaches to Information Systems 28

Technical Approach 29 • Behavioral Approach29 • Approach of This Text:

Sociotechnical Systems 29

1.4 Hands-on MIS Projects 31

Management Decision Problems 31 • Improving DecisionMaking: Using

Databases to Analyze Sales Trends 31 • Improving DecisionMaking: Using

the Internet to Locate Jobs Requiring InformationSystems Knowledge 32

Learning Track Modules: How Much Does IT Matter?; InformationSystems and

Your Career, The Emerging Mobile Digital Platform 32

Review Summary 33 • Key Terms 34 • Review Questions 34 • Discussion

Questions 35 • Video Cases 35 • Collaboration and Teamwork: Creating a Web Site

for Team Collaboration 35

◆Case Study: What’s the Buzz on SmartGrids? 36

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