【作者(必填)】Won-Moo Hur (School of Business Administration, Pukyong National University, Busan, South Korea)
                       Tae-Won Moon (College of Business Administration, Hongik University, Seoul, South Korea)
                       Yeon Sung Jung (School of Business Administration, Dankook University, Yong-in, South Korea)

【文题(必填)】Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

【年份(必填)】2015,29（1）：71-80

【全文链接或数据库名称(选填)】http://www.emeraldinsight.com/doi/full/10.1108/JSM-07-2013-0161