1、题目：The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis

作者：Lemon, Katherine N.; Wangenheim, Florian v.

期刊：Journal of Service Research

卷、年：May2009, Vol. 11 Issue 4, p357-370, 14p, 3 charts, 1 diagram; (AN 38312686)

电子链接：http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=38312686

2、题目：Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models

作者： Prinzie, Anita; Van den Poel, Dirk

期刊：European Journal of Operational Research

卷、年：May2006, Vol. 170 Issue 3, p710-734, 25p

电子链接：http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=19084900

3、题目：Does online relationship marketing enhance customer retention and cross-buying?

作者：Liang, Chiung-Ju; Chen, Hui-Ju; Wang, Wen-Hung

期刊：Service Industries Journal

卷、年：Aug2008, Vol. 28 Issue 6, p769-787, 19p

电子链接：http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=34319968

请各位高手多帮忙，谢谢！

[此贴子已经被作者于2009-5-17 8:31:26编辑过]