各位帮忙找下这两篇文章。谢谢了。GOOGLE 搜索的结果是mcq.sagepub.com。
Helping crisis managers protect reputational assets:
Initial tests of the situational crisis communication theory”. Management Communication
Choosing the right words: The development of guidelines for the
selection of the “appropriate” crisis response strategies”. Management Communication
Quarterly, 8: 447-476.
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