Concierge New Associate Training Program Full
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礼宾部新员工培训计划
Department induction
部门简介
Front Office Organization Chart
前厅部组织结构
Job Description
工作职责
Department Tour
参观酒店
各个部门
Introduction to concierge layout
介绍礼宾部分布
Basic hotel product knowledge
基本产品知识介绍
Basic Telephone
Skills
电话技能
Basic Telephone Etiquette
基本的电话礼仪
Basic telephone standard
基本的电话标准
How to answer incoming
接听电话
How to place calls on hold
电话等候
How to transfer calls
转接电话
Hot to handle inquiries
处理问询
How to take down message
电话留言
How  ...