A: good morning. I understand that you’ve got a problem with your washing machine. I’m from the repair company.
B: excellent. Come in please. The washing machine is in the bathroom upstairs. It keeps breaking down.
A; when did it first break down?
A: about ten days ago. I’ve tried to use it since then. Sometimes it works and sometimes it doesn’t. it’s very frustrating.
B: is it still under warranty. If it is and I can’t fix it, it would be quicker and easier to exchange it for a new one.
A: yes, ...