谢谢，求助文献 - 经管之家

3204

收藏 2013-08-25

悬赏 1 个论坛币未解决

Title:	Dimensions of e-quality
Author(s):	Christian N. Madu, (Department of Management and Management Science, Lubin School of Business, Pace University, New York, USA), Assumpta A. Madu, (Department of Ophthalmology, Albert Einstein College of Medicine, Bronx-Lebanon Hospital Center, Bronx, New York, USA)
Citation:	Christian N. Madu, Assumpta A. Madu, (2002) "Dimensions of e-quality", International Journal of Quality & Reliability Management, Vol. 19 Iss: 3, pp.246 - 258
Keywords:	Customer service, Internet, Quality
Article type:	Conceptual Paper
DOI:	10.1108/02656710210415668 (Permanent URL)