【作者(必填)】Christian Homburg, Jan Wieseke, Torsten Bornemann

【文题(必填)】Implementing the Marketing Concept at the Employee–Customer Interface: The Role of Customer Need Knowledge

【年份(必填)】2009,73（4）：64-81

【全文链接或数据库名称(选填)】http://journals.ama.org/doi/abs/10.1509/jmkg.73.4.64