书名：statistical_process_control 第6版

大小：473页

格式：pdf

 内容：

 

Preface   xi

  Part 1    Process Understanding

  1    Quality, processes and control    3
   Objectives    3
   1.1  The basic concepts   3
   1.2  Design, conformance and costs    8
   1.3  Quality, processes, systems, teams, tools and SPC   14
   1.4  Some basic tools    18
   Chapter highlights   20
   References and further reading   21
   Discussion questions 21

  2    Understanding the process    23
   Objectives   23
   2.1  Improving customer satisfaction through process
    management  23
   2.2  Information about the process   26
   2.3  Process mapping and flowcharting    30
   2.4  Process analysis    35
   2.5  Statistical process control and process understanding   37
   Chapter highlights   40
   References and further reading   41
   Discussion questions 41

  3    Process data collection and presentation 42
   Objectives 

    3.1  The systematic approach 42
   3.2  Data collection 44
   3.3  Bar charts and histograms   47
   3.4  Graphs, run charts and other pictures   54
   3.5  Conclusions 57
   Chapter highlights   58
   References and further reading   58
   Discussion questions 59
  

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