Author: Cornelsen,J. and Diller,H.(1998)
Title: "References within the context of customer valuation", in Halinen-Kaila,A. and Nummela,N(Eds),interaction,relationships and Networks:Visions for the Future
 

  from  the 14th IMP Conference,Turku

 感谢好心人！

[此贴子已经被作者于2009-3-1 8:25:04编辑过]