浅谈礼仪在空中服务中的应用
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（1）前言··········································（2）
一、航空服务礼仪的概念
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(一)什么是服
务务？·······························
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（二）什么是礼仪？··························
（2）二、航空服务礼仪的体现·····
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（3）
航空服务人员的职业形象礼仪
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