Module 1　Small Talk
大多数人都认为自己是一个好听众,但却没有意识到听话和倾听之间区分。听他人说话是我们与生俱来能力,但倾听却是一项需要联络和发展技巧。那么你终究是一个左耳进右耳出传声筒,还是一个拥有思想倾听者?Are you a good listener?A big part of being an effective team member is being a good listener.Do you think your listening skills could need some improving?Simply remember the instructions to become a better listener.Look at the person speaking to you.If you make eye contact,the speaker feels like he has your undivided attention.If an individual comes into your office to talk,stop wh ...