本人现需要如下三篇文章：1）《在全球化中创造魅力质量》

2）Berger et al., 1993 C. Berger, R. Blauth, D. Boger, C. Bolster, G. Burchill, W. DuMouchel, F. Pouliot, R. Richter, A. Rubinoff, D. Shen, M. Timko and D. Walden, Kano's method for understanding customer-defined quality, Center for Quality of Management Journal Vol 2 (4) (1993), pp. 3–35.

3）Kano, 1984 N. Kano, Attractive quality and must-be quality, The Journal of the Japanese Society for Quality Control 14 (2) (1984), pp. 39–48.（《即魅力质量与必备质量》）

哪位同学有的话，本人愿意出50买！不甚感激！！