1) which of the following items would be considered process outputs?
I) Money
II) Products
III) Specifications
IV) Services
V) Designs
A) I,II and III only
B) I, II,III and V only
C) II,IV and V only
D) II,III,IV and V only
Answer: C
2. The phrase " Improve quality, decrease costs., improve productivity, capture the market with better quality and price, stay in business, and provide jobs", refers to:
A) Deming's Chain Reaction
B) Feigenbaum's Principles of TQC
c) Ishikawa's Characteristics of CWQC
d) Juran's Basics for Success