As encouraging as these results are, however, this phase of re-engineering represents
only a first pass at strengthening the organization. BancoSol’s re-engineering efforts left
the administrative functions of the regional and national offices virtually untouched.
Given that these functions constituted 29 per cent of the total bank staff in December
1999, work is now underway to identify additional opportunities for streamlining. The
restructuring of the national structure was one of the first steps in initiating this next
re-engineering phase. Additionally, the branch structure employed at BancoSol includes
121 administrative staff out of a total branch staff of 439 (in December 1999) responsible
for finance, payment processing, MIS maintenance and building maintenance. The
replication of this administrative staff at every location represents a significant expense
for BancoSol, one that might benefit from greater consolidation and centralization, without
a significant impairment in decision-making and customer service.红色字体求高人翻译