【题 名】：When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
            【作 者】：Rupp, D. E., & Spencer, S.
            【期刊、会议、单位名称】：Journal of Applied Psychology
            【年, 卷(期), 起止页码】：2006. 91: 971-978.
            【全文链接】：APA psycarticle数据库


【题 名】：Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms
            【作 者】：Spencer, S., & Rupp, D. E.
            【期刊、会议、单位名称】：Journal of Applied Psychology
            【年, 卷(期), 起止页码】：200994: 429-444.
            【全文链接】：APA psycarticle数据库