1 What Is Organizational Behavior? 40
The Importance of Interpersonal Skills 43
Management and Organizational Behavior 44
Management Roles 45 • Management Skills 46 • Effective versus
Successful Managerial Activities 47
Complementing Intuition with Systematic Study 49
Big Data 49
Myth or Science? Management by Walking Around Is the Most Effective
Management 50
Disciplines That Contribute to the OB Field 53
Psychology 53 • Social Psychology 54 • Sociology 54 •
Anthropology 54
There Are Few Absolutes in OB 54
Challenges and Opportunities for OB 55
Economic Pressures 56 • Continuing Globalization 56 • Workforce
Demographics 57
Personal Inventory Assessments Multicultural Awareness Scale 58
Workforce Diversity 59 • Customer Service 59 • People Skills 59 •
Networked Organizations 60 • Social Media 60 • Employee Well-Being
at Work 60 • Positive Work Environment 61 • Ethical Behavior 62
An Ethical Choice Vacation Deficit Disorder 63
Coming Attractions: Developing an OB Model 64
An Overview 64 • Inputs 64 • Processes 65 • Outcomes 65
Career OBjectives What do I say about my termination? 67
Summary 70
Implications for Managers 70
Point/Counterpoint The Battle of the Texts 71
Questions for review 72
Experiential Exercise Managing the oB Way 72
Ethical Dilemma There’s a Drone in Your Soup 73
Case Incident 1 Apple Goes Global 73
Case Incident 2 Big Data for Dummies 74