好贵啊，ym

什么啊爱爱爱

金融服务外包资料

10篇学位论文：

序号 中文题名                                      学位年度
1 论国际金融服务离岸外包的法律规制   2009  
2 中国金融服务外包及其风险管理的研究 2009  
3 金融服务离岸外包法律问题研究       2009  
4 论国际金融服务外包及中国的应对策略 2009  
5 国际金融服务外包的运行机制及风险控制研究  2008
6 金融服务外包的法律问题研究         2008
7 金融服务外包及其风险研究           2007  
8 金融服务外包及其风险研究           2005  
9 中国金融服务外包竞争力分析及应对策略 2010
10 金融服务外包对商业银行绩效的影响分析2010

10篇文献
序号 文献标题 来源 年期 来源数据库
1 印度金融服务外包发展政策及其对我国的启示 特区经济 2010/12 中国期刊全文数据库
2 中国金融服务外包概况及战略选择 商业时代 2011/03 中国期刊全文数据库
3 浅析中国金融服务外包发展竞争力 中国商界(上半月) 2010/12 中国期刊全文数据库
4 如何改进金融服务外包人才培养的模式 考试周刊 2010/02 中国期刊全文数据库
5 我国承接金融服务外包的国家竞争优势分析 黑龙江对外经贸 2010/02 中国期刊全文数据库
6 金融服务外包风险的静态博弈分析及对策 广西社会科学 2010/02 中国期刊全文数据库
7 金融服务外包:国际趋势与中国实践 银行家 2010/02 中国期刊全文数据库
8 厦门市打造金融服务外包中心问题研究 福建金融 2010/03 中国期刊全文数据库
9 金融服务外包风险防范分析 浙江金融 2010/04 中国期刊全文数据库
10 浅析中国承接金融服务外包的优劣势 商场现代化 2010/10 中国期刊全文数据库

说明一下，附件的资料并不是我本人写的，只是前段时间自己学习使用的，希望对你有所帮助。

如果涉及版权问题，请回复我，我会尽快删贴。

金融服务外包，一共33个文件，希望对楼主有用~

这孩子真有钱啊，呵呵！！

关于金融服务外包的现状和发展前景

平时自己用的一部分外文文献及论文，一共12篇，希望对楼主有帮助！

找了几篇国外有关外包的资料

还有一篇，以及一个资料较多的网址

FS Outsourcing Outlook.rar
Financial Services Outsourcing Outlook

金融服务外包观:快速增长的市场

目录

Executive Summary 12
Introduction 12
Financial services outsourcing market analysis 13
Business process outsourcing in financial services 14
BPO focus: US insurers 15
FS customer relationship outsourcing: Europe 16
FS customer relationship outsourcing: North America 17
Infrastructure and application outsourcing in financial services 18
Offshore outsourcing in financial services 19

Chapter 1 An introduction to financial
services outsourcing 21
Summary 21
Overview 22
Definitions 23
Outsourcing 23
Application outsourcing 24
Business process outsourcing (BPO) 24
Business transformation 25
Business transformation outsourcing (BTO) 25
Infrastructure outsourcing 26
Nearshore outsourcing 26
Offshore outsourcing 27
Benefits achieved through outsourcing 27
Barriers to outsourcing 28
Market overview 29
BPO 29
Customer relationship services/call centres 30
Infrastructure outsourcing 31
Offshore 32

Chapter 2 Financial services outsourcing
market analysis 35
Summary 35
Market drivers 36
Prospects for FSIs 37
Market analysis by geography 39
Europe 39
North America 40
Market analysis by outsourcing sector 42
Call center/customer relationship outsourcing 42
Infrastructure 44
Application outsourcing 45
BPO 47
BTO 48
Offshore 48
Front office vs back office 50

Chapter 3 Business process outsourcing in
financial services 53
Summary 53
Market overview 54
Propensity to outsource 55
BPO market opportunities 57
Country breakdown of European BPO opportunities 59
Leaders 59
Growers 60
Laggers 60
BTO or BPO? 61
BPO and BTO defined 62
BTO vs BPO – which will be the dominant strategy? 63
Challenges for BPO providers 64
Perceived risk 66
Corporate governance 67

Chapter 4 BPO focus: US insurers 72
Summary 72
Market overview 73
Horizontal BPO vs vertical BPO 76
Strategy drivers of BPO 77
Business and technology drivers for BPO 78
Business and technology inhibitors against BPO 79
Dependency 79
Perception of risk 80
Reluctance to outsource core business functions 80
Leakage 80
Intellectual property 81
Predicting costs 81
Overhype 81
Segregation from other customers’ outsourced businesses 82
Three potential models for BPO 82
End-to-end BPO 82
Sub-process BPO 82
Process-agnostic, functional BPO 83
BPO opportunities in US insurance 84
Overview 84
The claims management process 85
The policy administration process 86
Open versus closed books of business for life insurers 87
Onshore vs offshore delivery 88
Chapter 5 FS customer relationship
outsourcing: Europe 91
Summary 91
Market trends 92
Call center outsourcers 95
Financial services call center outsourcing 96
Market overview 96
Expanding service portfolios 98
New services 99
Telephony services 100
Human resources (HR) 100
CRM applications 101
Fulfillment 101
Implications of expanding service portfolios 101
Evolving pricing models 102
Traditional pricing models 102
Flaws in traditional pricing models 102
Risk / reward sharing 103
Risk / reward sharing in a service environment 104
Pricing risk / reward sharing agreements 105
Efficiency sharing pricing models 106
Action points 107

Chapter 6 FS customer relationship
outsourcing: North America 111
Summary 111
Overview 112
Customer relationship outsourcing in financial services 113
Inhibitors to growth 115
Reasons to outsource 116
Cost containment 116
Access to outsourcers’ experience and expertise 116
External delegation of staffing responsibilities 117
Concentration on core competency 117
Access to Spanish-speaking agents 117
Expanded portfolios 118
Full outsourcing 118
Insourcing 119
Set-up insourcing 119
Long-term insourcing 119
Co-sourcing 121
Value-add services 121
Transitioning from outbound to inbound services 122
Conclusion 123

Chapter 7 Infrastructure and application
outsourcing in financial services 125
Summary 125
Infrastructure outsourcing: Europe 126
Strategic drivers of infrastructure spend 130
Infrastructure outsourcing: North America 135
Market overview 136
Desktop 137
Network 137
Data center 138
Comparison with European infrastructure outsourcing 138
Opportunity identification 139
Line of business variations 142

Chapter 8 Offshore outsourcing in financial
services 151
Summary 151
The evolution of offshore and nearshore outsourcing 152
Offshore and nearshore locations 153
Dutch-speaking markets 154
English-speaking markets 154
French-speaking markets 155
German-speaking markets 155
Italian-speaking markets 156
Spanish-speaking markets 156
Locating within the EU 156
Implications of offshore and nearshore outsourcing 157
Barriers to offshore and nearshore outsourcing 158
Market drivers 161
Propensity to outsource in European FSIs 163
Market sizing and opportunities 165
Action points 168
Conclusion 170
Index 172

outsourcing in Financial Service

w11418 Jun 2005		Barbara J. Spencer		International Outsourcing and Incomplete Contracts (ITI)
w11184 Mar 2005		Deborah Swenson		Outsourcing Price Decisions: Evidence from U.S. 9802 Imports (ITI)
w11158 Feb 2005		Ann Bartel Saul Lach Nachum Sicherman		Outsourcing and Technological Change (LS PR)
w10808 Oct 2004		Mary Amiti Shang-Jin Wei		Fear of Service Outsourcing: Is It Justified? (ITI LS)
w10697 Aug 2004		Deborah L. Swenson		Overseas Assembly and Country Sourcing Choices (ITI)
w10209 Jan 2004		Keiko Ito Kyoji Fukao		Physical and Human Capital Deepening and New Trade Patterns in Japan (ITI)
w10198 Jan 2004		Robert C. Feenstra Gordon H. Hanson		Ownership and Control in Outsourcing to China: Estimating the Property-Rights Theory of the Firm (ITI)
w10142 Dec 2003		Pierre Azoulay		Agents of Embeddedness (PR)
w10067 Nov 2003		Fukunari Kimura Takamune Fujii		Globalizing Activities and the Rate of Survival: Panel Data Analysis on Japanese Firms (ITI)
w9403 Dec 2002		Elhanan Helpman Gene M. Grossman		Managerial Incentives and the International Organization of Production (ITI PR)
w9328 Nov 2002		Robert C. Feenstra Gordon H. Hanson Songhua Lin		The Value of Information in International Trade: Gains to Outsourcing through Hong Kong (ITI PR)
w9300 Nov 2002		Gene M. Grossman Elhanan Helpman		Outsourcing versus FDI in Industry Equilibrium (IO ITI PR)
w9191 Sep 2002		Daron Acemoglu Philippe Aghion Fabrizio Zilibotti		Vertical Integration and Distance to Frontier (EFG)
w9157 Sep 2002		Kathleen Carey Avi Dor		Does Managerial 'Outsourcing' Reduce Expense Preference Behavior? A Comparison of Adopters and Non-Adopters of Contract-Management in US Hospitals (HC)
w8728 Jan 2002		Gene M. Grossman Elhanan Helpman		Outsourcing in a Global Economy (ITI)
w8433 Aug 2001		Gordon H. Hanson Raymond J. Mataloni Jr. Matthew J. Slaughter		Expansion Strategies of U.S. Multinational Firms (ITI)
w8088 Jan 2001		Gordon H. Hanson Robert C. Feenstra		Intermediaries in Entrepot Trade: Hong Kong Re-Exports of Chinese Goods (ITI)
w7557 Feb 2000		David H. Autor		Outsourcing at Will: Unjust Dismissal Doctrine and the Growth of Temporary Help Employment (LS)
w7421 Nov 1999		Marcello Estevao Saul Lach		Measuring Temporary Labor Outsourcing in U.S. Manufacturing (LS PR)
w6052 Jun 1997		Robert C. Feenstra Gordon H. Hanson		Prouctivity Measurement and the Impact of Trade and Technology on Wages: Estimates for the U.S., 1972-1990 (ITI PR)
w5424 Jan 1996		Robert C. Feenstra Gordon H. Hanson		Globalization, Outsourcing, and Wage Inequality (ITI)
w5253 Sep 1995		Matthew J. Slaughter		Multinational Corporations, Outsourcing, and American Wage Divergence (ITI LS)
w5122 May 1995		Robert C. Feenstra Gordon H. Hanson		Foreign Direct Investment and Relative Wages: Evidence from Mexico's Maquiladoras (EFG ITI)
w5121 May 1995		Robert C. Feenstra Gordon H. Hanson		Foreign Investment, Outsourcing and Relative Wages (ITI)
w3678 Apr 1991		Donald Siegel Zvi Griliches		Purchased Services, Outsourcing, Computers, and Productivity in Manufacturing (PR)

这里有26篇金融外包有关的英文文献，呼呼，累死了

啥米东东，不懂

各国金融服务相关数据，可以此来发掘金融服务外包的可能性等等

没弄清楚么意思哦

中小商业银行网上银行体系建设自建、托管、外包等模式模式多种因素深度分析。

希望对斑竹有用！！！

补充几篇英文的，还有些发在普通期刊上的中文的，如果lz需要我再传