Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective,Thomas Fischer,, Heiko Gebauer, Mike Gregory, Guangjie Ren, Elgar Fleisch, Journal of Service Management,2010http://www.emeraldinsight.com/journals.htm?articleid=1891196&show=abstract

Managing the interaction of exploration and exploitation: Ambidexterity as a high-order dynamic capability,Toni Sfirtsis, Rudy Moenaert (2010),Research in Competence-Based Managementhttp://www.emeraldinsight.com/books.htm?chapterid=1859124&show=pdf