1、Dellarocas, C., N. Awad, X. Zhang. 2007. Exploring the value of
online reviews to organizations: Implications for revenue forecasting
and planning. J. Interactive Marketing 21(4) 23–45.


2、Trust and satisfaction, two stepping stones for successful e-commerce RELATIONSHIPS: A LONGITUDINAL EXPLORATION

http://portal.acm.org/citation.cfm?id=1557606

请不要提供WORKING PAPER，谢谢！