不花必要的时间对问题做说明就努力找出问题答案的现象称做"解决性思维方式"。 解决冲突的思维方式的专用语，参考以下反对论断： Combat "solution-mindedness" (the tendency of people to propose solutions before agreement has been reached as to the problem). Focus attention on problems to be solved rather than on proposals, recommendations or solutions to be approved. When solutions are proposed in this stage of the process, ask the person to define specifically what she wishes to accomplish with the proposal. Continue your questioning until a problem, goal or obstacle is defined. Probe, (e.g., "I'm not clear why.....," "What do you hope to accomplish with.....?"). Defining and reaching agreement on the problem is 75% of the solution.
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