摘要翻译：
IT服务管理涉及管理与复杂系统环境相关的广泛项目。由于两者都与业务利益和IT基础设施密切相关，因此在管理ITSM环境的应用程序中无缝集成语义表达式的应用程序可以帮助提高透明度和盈利能力。本文主要讨论ITSM环境中语义和本体集成的挑战。它将描述复杂服务树中的关系和继承的范例，并将提供一种从本体上表达它们的方法。此外，将讨论基于SBVR的规则作为可执行SQL触发器的应用。最后，将提出从这些发现中衍生出的进一步研究的广泛主题。
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英文标题：
《Semantic-ontological combination of Business Rules and Business
  Processes in IT Service Management》
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作者：
Alexander Sellner, Christopher Schwarz, Erwin Zinser
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最新提交年份：
2011
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分类信息：

一级分类：Computer Science        计算机科学
二级分类：Artificial Intelligence        人工智能
分类描述：Covers all areas of AI except Vision, Robotics, Machine Learning, Multiagent Systems, and Computation and Language (Natural Language Processing), which have separate subject areas. In particular, includes Expert Systems, Theorem Proving (although this may overlap with Logic in Computer Science), Knowledge Representation, Planning, and Uncertainty in AI. Roughly includes material in ACM Subject Classes I.2.0, I.2.1, I.2.3, I.2.4, I.2.8, and I.2.11.
涵盖了人工智能的所有领域，除了视觉、机器人、机器学习、多智能体系统以及计算和语言（自然语言处理），这些领域有独立的学科领域。特别地，包括专家系统，定理证明（尽管这可能与计算机科学中的逻辑重叠），知识表示，规划，和人工智能中的不确定性。大致包括ACM学科类I.2.0、I.2.1、I.2.3、I.2.4、I.2.8和I.2.11中的材料。
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英文摘要：
  IT Service Management deals with managing a broad range of items related to complex system environments. As there is both, a close connection to business interests and IT infrastructure, the application of semantic expressions which are seamlessly integrated within applications for managing ITSM environments, can help to improve transparency and profitability. This paper focuses on the challenges regarding the integration of semantics and ontologies within ITSM environments. It will describe the paradigm of relationships and inheritance within complex service trees and will present an approach of ontologically expressing them. Furthermore, the application of SBVR-based rules as executable SQL triggers will be discussed. Finally, the broad range of topics for further research, derived from the findings, will be presented.
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PDF链接：
https://arxiv.org/pdf/1107.2090