【案例名称】NYPD New

【作者】James L. Heskett

【页数】28

【格式】PDF

【语言】英语

【出版日期】1996年4月11日

【修正日期】1999年1月22日

【学科】管理业务 (Service Management)

【案例编号】396293-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/396293-PDF-ENG

【简介】

Police Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort.

With increasing budgeting pressures, the next phase of effort calls for increasing emphasis on productivity as well as a reduction in crime.

【涉及课题】

Leadership; Local government; Productivity; Service management; Social enterprise

【背景】

    * Geographic: New York
    * Industry: Law enforcement
    * Company Employee Count: 45,000
    * Event Year Begin: 1996
    * Event Year End: 1996

【下载】

http://www.mbabbs.com/thread-439-1-1.html