【案例名称】Duke Heart Failure Program

【作者】Richard Bohmer, Laura R. Feldman   

【页数】21

【格式】PDF

【语言】英语

【出版日期】2003年10月15日

【修正日期】2010年2月10日

【学科】管理业务 (Service Management)

【案例编号】604033-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/604033-PDF-ENG

【简介】

Duke University Health System has for the past five years operated a specialized clinic for the management of congestive heart failure, a very common and costly condition in

the surrounding community. Nurse practitioners, whose work is guided by highly specified protocols and overseen by cardiologists, staff the multidisciplinary clinic. The

chancellor of the health system views the program as a huge financial burden and an undesirable use of academic cardiologists' time. The case examines models of disease

management; Duke's heart failure program operations, finances, and outcomes of disease management; and the relationship between its nurse practitioners and cardiologists.

【学习目标】

To enable students to consider what entity is best poised to deliver disease management services and how to deliver such services.

【涉及课题】

Financial management; Models; Service management; Teams

【背景】

    * Geographic: North Carolina
    * Industry: Health care services
    * Company Revenue: $1.2 billion revenues
    * Event Year Begin: 2003
    * Event Year End: 2003

【下载】

http://www.mbabbs.com/thread-445-1-1.html