【案例名称】University Health Services: Walk-In Clinic  

【作者】David H. Maister, Shauna Doyle, Rocco Pigneri

【页数】13

【格式】PDF

【语言】英语

【出版日期】1980年12月1日

【修正日期】2006年6月16日

【学科】管理业务 (Service Management)

【案例编号】681061-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/681061-PDF-ENG

【简介】

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial

screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what

further changes to make.

【涉及课题】

Operating systems; Operations management

【背景】

    * Geographic: Massachusetts
    * Industry: Hospitals
    * Company Revenue: $2 million budget
    * Event Year Begin: 1980
    * Event Year End: 1980

【下载】

http://www.mbabbs.com/thread-448-1-1.html