【案例名称】Shouldice Hospital Ltd.

【作者】James L. Heskett

【页数】18

【格式】PDF

【语言】英语

【出版日期】1983年4月25日

【修正日期】2003年6月2日

【学科】管理业务 (Service Management)

【案例编号】683068-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/683068-PDF-ENG

【简介】

Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and

the importance of preserving it in a service delivery system. In addition to issues of capacity and organizational analysis, describes a well-focused, well-managed medical

service facility that may well point the way to future economies in the field.

【涉及课题】

Capacity planning; Expansion; Market segmentation; Organizational behavior; Quality management; Social enterprise; Word-of-mouth marketingr

【背景】

    * Geographic: Ontario
    * Industry: Hospital administration
    * Industry: Hospitals
    * Event Year Begin: 1982
    * Event Year End: 1982

【下载】

http://www.mbabbs.com/thread-449-1-1.html