【案例名称】Otis Elevator: Accelerating Business Transformation with IT

【作者】F. Warren McFarlan, Brian J. Delacey

【页数】20

【格式】PDF

【语言】英语

【出版日期】2004年9月24日

【修订日期】2005年6月22日

【学科】人力资源管理 (Human Resource Management)

【案例编号】305048-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/305048-PDF-ENG

【简介】

Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the continuation of a process that has been going on for more than 20 years.

【学习目标】

To look at the long-term implementation of information-enabled organizational change.

【涉及课题】

Business process reengineering; CEO; Information technology; Leadership; Organizational change; Technology transfer

【背景】

    * Industry: Machinery
    * Company Employee Count: 60,000
    * Company Revenue: $8 billion revenues
    * Event Year Begin: 2004
    * Event Year End: 2004

【下载】

http://www.mbabbs.com/thread-418-1-1.html