【案例名称】Cirque du Soleil

【作者】Thomas J. Delong, Vineeta Vijayaraghavan

【页数】12

【格式】PDF

【语言】英语

【出版日期】2002年7月18日

【修订日期】2002年10月15日

【学科】人力资源管理 (Human Resource Management)

【案例编号】403006-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/403006-PDF-ENG

【简介】

Retaining talent is an issue for any company whose success relies on the creativity and excellence of its employees. This is especially true for Cirque du Soleil, the spectacularly successful "circus without animals," whose 2,100 employees include 500 artists--mimes, clowns, acrobats, gymnasts, musicians, and production professionals. Managing a company full of creative people is a juggling act in itself, between keeping its artists happy and pursuing a successful strategy for attracting more business and talent.

【学习目标】

To focus on the particular importance of treating employees like customers in order to grow employee satisfaction along with commercial success.

【涉及课题】

Human resource management; Organizational behavior; Service management

【背景】

    * Industry: Arts, entertainment & sports
    * Company Employee Count: 2,500
    * Event Year Begin: 2001
    * Event Year End: 2001

【下载】

http://www.mbabbs.com/thread-420-1-1.html