【案例名称】John Smithers at Sigtek

【作者】Todd D. Jick

【页数】9

【格式】.pdf

【语言】英语

【出版日期】1990年10月5日

【修订日期】1998年4月30日

【学科】人力资源管理 (Human Resource Management)

【案例编号】491035-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/491035-PDF-ENG

【简介】

Describes an ill-fated effort to institute a total quality program. Using the vantage point of one of the managers selected to be a quality instructor, the case traces the rise and fall of the quality effort during its very brief existence over the course of six months. Allows students to identify many things that can undermine implementation of change: lack of corporate commitment, overly formalized programs, inflated expectations, lack of initial successes, etc.

【涉及课题】

Change management; Organizational behavior; Organizational change; Quality control; Total quality

【背景】

    * Geographic: United States
    * Industry: Telecommunications
    * Company Employee Count: 1,000
    * Event Year Begin: 1988
    * Event Year End: 1988

【下载】

http://www.mbabbs.com/thread-430-1-1.html