ONE: The Psychopathology of Everyday Things 1
TWO: The Psychology of Everyday Actions 34
THREE: Knowledge in the Head and in the World 54
FOUR: Knowing What to Do 81
FIVE: To Err Is Human 105
Six: The Design Challenge 141
SEVEN: User-Centered Design 187
Notes 219 Suggested Readings 237
References 241


What was going on? Why did people blame themselves when a device itself was at fault?


Don't blame yourself: blame the designer. It's the fault of the technology, or, more precisely, of the design.