Knowledge Management Best Practice WorkBook/知识管理最佳实践工作手册

Textbook:Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice
Author(s): Ivanka Menken, Gerard Blokdijk

Description:
A professional technical roadmap to ITIL® ITSM Knowledge Management, Infrastructure Evaluation, KM System Analysis, System Deployment & Infrastructural Evaluation, with Processes, Objectives, Scope, templates & other organizational resources.