1.吳立偉; 王崇昱：《滿意度及轉換障礙對顧客留存與交叉購買的影響：直接效果及干擾效果之比較》，《中山管理評論》，2010.12。

2. Jiang Yan and Jin Jianmei. An exploratory research on the dimensions of consumser hopping website attachment. International Conference on System Sciences, Management Sciences & System Dynamics, 2010.12, Shanghai, China. （EI检索）

3. Jiang Yan and Dong Dahai. Strengthening Consumers Loyalty to a Retail Web Site: An attachment theory perspective. International Seminar on Business and Information Management, Dec 19, 2008, Wuhan, China. （EI & ISTP检索）

4.Jiang Yan. How Can the Retail Web Site Enhance Customers loyalty？An Exploration of Web site attachment. The Ninth Wuhan International Conference on E-Business, 2010, 5, Wuhan, China. （ISTP & ISSHP检索）