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本附件包括：

• 2004-Value Creation in Service Delivery： Relating Market Segmentation, Incentive and Operational Performance.pdf
• 1995-沃顿金融报告-信息技术在经济活动组织中的影响：“移到中层”的假设The Impact of Information Technology on the Organization of Economic Activity： The Move to the Middle Hypothesis.pdf
• 1996-沃顿金融报告-银行风险、资本和无效率Bank Risk, Capitalization and Inefficiency.pdf
• 1997-Innovation in Financial Services, Relationships and Risk Sharing.pdf
• 1997-Inside the Black Box： What Explains Differences in the Efficiencies of Financial Institutions.pdf
• 1997-Profits and Productivity.pdf
• 1997-沃顿金融报告-银行服务效率，利润和质量Efficiency, Profitability and Quality of Banking Services.pdf
• 1998-Effective Call Center Management： Evidence from Financial Services.pdf
• 1998-Finance Applications of Game Theory.pdf
• 1998-Opening the Box： Information Technology, Work Practices, and Wages.pdf
• 1999-Do Better Customers Utilize Electronic Distribution Channels： The Case of PC Banking.pdf
• 1999-Interconnection and Rivalry between Banks.pdf
• 1999-沃顿金融报告-质量不确定时的客户忠诚度Customer Learning and Loyalty When Quality is Uncertain.pdf
• 1999-沃顿金融报告-质量竞争的客户忠诚度和供应商战略Customer Loyalty and Supplier Strategies for Quality Competition.pdf
• 2000-Competition, Growth, and Performance in the Banking Industry.pdf
• 2000-Financial Development and Technology.pdf
• 2000-The Internet and the Future of Financial Services： Transparency, Differential Pricing and Disintermediation.pdf
• 2000-沃顿金融报告-查找金融服务中质量的价值Searching for the Value of Quality in Financial Services.pdf
• 2001-Comparative Financial Systems： A Survey.pdf
• 2001-Policy paper 1.pdf
• 2001-The International Expansion of Singapore's Largest Banks.pdf
• 2001-沃顿金融报告-29银行监管和市场监管.pdf
• 2001-沃顿金融报告-The diffusion of financial innovations an examination of the adoption of small business credit scoring by large banking organizations.pdf
• 2001-沃顿金融报告-电子金融：介绍E-Finance：An Introduction.pdf
• 2001-沃顿金融报告-欧元区的金融监管.pdf
• 2002-An Evolutionary View of Internationalization： Chase Manhattan Bank, 1917 to 1996.pdf
• 2002-Bank Integration and Business Volatility.pdf
• 2002-Banking Prices and the Origin of Central Banking.pdf
• 2002-Banks and the World's Major Banking Centers, 2000.pdf
• 2002-Information Technology and the Organization of Securities Markets.pdf
• 2002-Law, Finance, and Economic Growth in China.pdf
• 2002-The Real Effects of U.S. Banking Deregulation.pdf
• 2003-Finance as a Barrier to Entry： Bank Competition And Industry Structure in Local U.S. Markets.pdf
• 2003-Foreign Banks in the Pacific： Some History and Policy Issues.pdf
• 2003-Service Co-Production, Customer Efficiency and Market Competition.pdf
• 2003-Statistical Analysis of a Telephone Call Center： A Queueing-Science Perspective.pdf
• 2003-Who Owns the Major US Subsidiaries of Foreign Banks？ A Note.pdf
• 2003-沃顿金融报告-Incorporating the Dual Customer Roles in e-Service Design.pdf
• 2003-沃顿商学院报告-应用信息理论和最小描述长度法的模型选择Model Selection using Information Theory and the MDL Principle.pdf
• 2004-Behavioral Aspects of Learning in Social Networks：An Experimental Study.pdf
• 2004-Learning in Networks： An Experimental Study.pdf