【题 名】：Customers’ Perceptions of Service Quality by TPL Service Providers in the United Kingdom — A Confirmatory Factor Analysis            
            【作 者】： Harlina Suzana Jaafar and Mohammed Rafiq
            【期刊名称】：Research Methodologies in Supply Chain Management
            【年, 卷(期), 起止页码】：2005, XI, 619 p. 71 illus
            【全文链接】：http://www.springer.com/business+%26+management/production/book/978-3-7908-1583-2