World Retail Banking Report 2006

ING EFMA(The European Financial Management & Marketing Association) Capgemini

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For the third consecutive year, Capgemini, ING and the European Financial Management & Marketing Association (EFMA) have studied the global Retail Banking market with the aim of providing insights to the financial services community. The 2006 World Retail Banking Report gives an overview of the dynamics at work in this industry, in particular the structure and evolution of pricing.

The 2006 report includes pricing analyses by geographic zone only: eurozone, non eurozone, North America and Asia Pacific. For a presentation of detailed country information

Contents

3Preface 4
Summary of Major Findings 5
Pricing Indexes 17
The Rise of Remote Channels: Building a New Client Relationship Model 27
Appendix: Pricing Index Methodology 31
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