【作者(必填)】Ward, J. C. and A. L. Ostrom

【文题(必填)】Complaining to the masses: The role of protest framing in customer-created complaint web sites

【年份(必填)】(2006)


【全文链接或数据库名称(选填)】Journal of Consumer Research: An Interdisciplinary Quarterly 33(2): 220-230.