关于考试： 平时成绩（70%）：课堂讲话+考勤 卷面成绩（30%）
上课方式： 书本内容 学生自己讲话
PART 1The Front Office
The Manager's Remarks
1. What is the aim of a hotel ?2. Can you say something about the great importance of the front office ?3. Why should the hotel staff have a strong sence of responsibility ?4. How can the hotel achieve greater financial success ?
Questions: