How to Reply to Complaints

Acknowledging receipt of a complaint letter
Accepting a Complaint
Rejecting a Complaint
Apology for the error or fault
Regret at dissatisfaction
Accepting a Complaint
Rejecting responsibility for the problem leading to the complaint
A shortexplanation
of the fault
Investigation to be made
Proposal to settle the difficulty
An offer to take goods back, make a replacement, give a discount etc
If a third party (another person or organization) is to blame, dire ...