第六讲冲突管理简介
一、冲突观念的变迁二、冲突的定义三、冲突的成因四、冲突的种类五、冲突的过程六、冲突的影响七、结论
一、冲突观念的变迁
The traditional view   The belief that all conflict is harmful and must be avoided.The human relations view   The belief that conflict is a natural and inevitable outcome in any group.The interactionist view   The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively.