De Gruyter Handbook
of Organizational
Conflict Management

       LaVena Wilkin
Contents
Contributors    IX
Acknowledgements    XXVII
Preface   XXIX

Section 1: Interpersonal Conflict Management
LaVena Wilkin
Chapter 1
Shining a Light on Organizational Conflict  3
Christopher T. H. Miners, Laura Rees
Chapter 2
Emotional Intelligence in Workplace Negotiations   11
Sandore (Sandy) Zehr
Chapter 3
Psychological Safety: Creating a Healthy Conflict Culture  27
Ralph H. Kilmann
Chapter 4
Thomas-Kilman ...