Victoria Furness 2006 企业通信市场深度研究 147页

2357

收藏 2007-07-17

Title: The Enterprise Communications Market Outlook Identifying market dynamics and vendor opportunities By Victoria Furness
File: pdf
Language: English
Publish time: late in 2006

137812.pdf
大小:(744.39 KB)

只需: 100 个论坛币马上下载

Content: 
Executive Summary 10 Developments in communications 10 Sector opportunities 11 Mobility 12 Convergence 12 Security 13 SMEs 14 Outsourcing 15
Chapter 1 Introduction 18 What is this report about? 18 Who is this report for? 18 Definitions 19 
Chapter 2 Developments in communications 22 Summary 22 Introduction 23 Communications spending 23 Drivers behind enterprise communications 24 Distributed computing 24 Convergence 24 Consolidation 24 Communications technologies 25 Internet Protocol (IP) 25 From trial to full implementation 26 Cost savings 26 Flexibility 26 Potential for extensive overhaul of existing LAN network 27 iv Security concerns about IP 27 Billing 27 Handsets remain expensive, but prices are dropping 28 Administrative confusion 28 New investment 28 IP market forecasts 29 VoIP 29 Mobility 30 Wireless LANs (WLANs) 31 Reduced deployment costs compared to fixed networking solutions 31 Improved productivity and flexibility 31 Component costs falling, albeit perhaps not as quickly as first expected 32 Standardization and backwards-compatibility 32 Potential for new applications 32 Key developments in the WLAN market 32 Restructuring of the competitive environment 34 The VoWLAN market 34 Managed Network Services (MNS) 37 
Chapter 3 Sector growth opportunities 44 Summary 44 Introduction 45 Healthcare 46 UK market 48 WLAN solutions 48 IP telephony 49 ‘Telehealth’ 50 Wireless devices – networking to the client 51 Devices for mobile patients 52 Education 53 WLAN spending 53 Market drivers 55 Market inhibitors 56 WLAN deployments in education 58 Vendor recommendations 59 Mobile computing in higher education 60 Vendor recommendations 62 Government 63 US federal government 63 Vendor recommendations 63 Vendors 64 Teleworking and mobility 66 UK local government 67 Networking technologies 68 IP telephony 69 v Managed network services in European government sector 69 Retail 70 WLAN investment 71 IP telephony 71 Managed network services 72 Financial services 73 WLAN investment 73 IP telephony 73 Managed network services 75 
Chapter 4 Mobility 78 Summary 78 Enterprise mobility 78 Mobile email 80 Mobile email providers 82 Mobile operators 82 Mobile email infrastructure providers 83 Device manufacturers 84 Managed mobile services 85 The mobile solutions lifecycle 86 Market drivers 87 More complex mobile solutions 87 Devices operating outside the firewall 88 More advanced mobile and wireless networks 88 Optimizing the productivity of mobile workers 88 Increased business process complexity 88 Lack of a defined mobile strategy 89 Cost savings 89 Market inhibitors 89 Market immaturity 89 Perceived costs 89 Fear of a security breach 90 Technology choice 90 Technology issues 90 Managed mobile service components 91 Security 91 Device management 91 Software and inventory management 91 Connection management 91 Backup and recovery 92 System/application configuration 92 Maintenance 92 Helpdesk 92 Training 92 Professional services 92 vi Developing ROI strategies 95 A network-agnostic approach 96 Educational qualities 96 Business process understanding and re-adjustment 96 Effective partnerships 96 On demand/hosted solutions 97 Global service delivery 97 Ongoing application roll out 97 Track the potential of new technologies 97 Demonstrate ongoing returns 97 
Chapter 5 Convergence 100 Summary 100 The convergence opportunity 101 VoIP 102 IP phones 104 Dual mode handsets 104 Softphones 105 Vendor dynamics 105 Voice providers 105 Traditional ‘data networking’ vendors 106 Co-opetition from new quarters 106 IP applications 107 Open standards enable truly multimedia applications 108 CRM, call recording and unified messaging 108 Mobility 109 Storage 109 Security 109 Platforms and databases 110 IP contact centers 110 A growing market 110 Market drivers 112 Offshoring 113 Small and Greenfield contact centers 113 Hosted IP contact centers 113 Implications for vendors 114 
Chapter 6 Security 116 Summary 116 Communications security concerns 117 VoIP 117 Protecting against VoIP threats 118 vii WLANs 121 Protecting against WLAN threats 122 Mobile solutions 124 IPSec VPN 124 SSL VPN 126 ‘Holistic’ security 127 
Chapter 7 SMEs 130 Summary 130 Introduction 130 Defining SMEs 131 Minimal ICT adoption 131 Traditional ICT adoption 132 Progressive ICT adoption 132 Advanced ICT adoption 132 The SME opportunity 133 Communications technologies for SMEs 134 IP telephony 135 Voice applications 135 Broadband access technologies 136 WLANs 137 VPNs 137 Managed network services 137 
Chapter 8 Communications outsourcing 140 Summary 140 Introduction 140 Communications outsourcing 141 The outsourcing opportunity 141 Contact center outsourcing in the US 142 Providers of contact center outsourcing 143 Vendor recommendations 143 Contact center outsourcing in Europe 143 Providers of contact center outsourcing 144 Outsourcing traffic in Western Europe 144 Vendor recommendations 144 Index 146