题目：金融行业的6个西格码
Six Sigma for Financial Professionals.pdf
作者：D.H. Stamatis，Ph.D., ASQ-Fellow, CQE, CMfgE, Master Black Belt,is currently president of Contemporary Consultants in Southgate,Michigan.
出版商：John Wiley & Sons,Inc.

出版日期：2003
文件大小：1.078MB， 323页

目录

Contents
Preface ix
Acknowledgments xv
Introduction xvii
Chapter 1 Customer Service and Satisfaction 1
Typical Tools and Methodologies 6
Notes 7
Selected Bibliography 8
Chapter 2 Overview of Six Sigma 9
Q and A 10
Notes 32
Selected Bibliography 32
Chapter 3 DMAIC Model 35
Define 39
Measure 41
Analyze 44
Improve 45
Control 46
Selected Bibliography 48
Chapter 4 Design for Six Sigma 51
Define 60
Characterize 60
Optimize 61
Verify 62
Special Note 63
Notes 67
Selected Bibliography 68
Chapter 5 Project Management 71
Project Management for Black Belts 71
Team Management 76
Change Management 80
Orientation 91
Strategies for Reviewing and/or Presenting Projects 93
Selected Bibliography 99
Chapter 6 Six Sigma and Statistics 101
Deductive and Inductive Statistics 102
Stages of a Sample Study 105
Types of Samples 106
Measurement 114
Statistical Tools Used in the Six Sigma Methodology 122
Notes 126
Selected Bibliography 127
Chapter 7 Roles and Responsibilities 129
Roles and Responsibilities in a Typical Six Sigma 130
The DMAIC Model 131
Generic Areas for Possible Project Selection 137
Areas for Possible Project Selection in the Financial World 138
DCOV Model 140
Selected Bibliography 141
Chapter 8 Six Sigma and Transactional Business:
Service Industries 143
Why Six Sigma in Transactional Business? 144
The DCOV Model 150
Why DFSS in Transactional Business? 154
Typical Areas Where Six Sigma May Be Beneficial
in the Service Industry 154
vi Contents
Project Priority Hierarchy 157
Deployment of Six Sigma in Transactional
Business: Service Industries 157
Note 158
Selected Bibliography 158
Chapter 9 Implementation Strategy, Training,
and Certification 161
Six Sigma DMAIC Implementation Strategy 163
DCOV Implementation Strategy 165
Training 166
Typical Cost 171
Certification 171
Notes 179
Selected Bibliography 180
Appendix A: Common Abbreviations in
Six Sigma 181
Appendix B: Core Competencies of
Six Sigma Methodology 183
Glossary 187
Selected Bibliography 277
Index 283
Contents vii