2006
Managing Information QualityIncreasing the Value of Information in Knowledge-intensive Products and Processes Authors:

• Professor Dr. Martin J. Eppler
• … show all 1 hide
  

ISBN: 978-3-540-31408-0 (Print) 978-3-540-32225-2 (Online)

About this bookWhat makes information useful? This seemingly simple and yet challenging question is the central topic of this book. It examines pragmatic methods through which the quality of information can be improved in knowledge-intensive products (from reports to websites) and processes (ranging from consulting to product development).
The book offers four proven principles for applying a framework developed by the author to a variety of information products. Six in-depth case studies and several short cases show how information quality can be managed systematically in order to increase the satisfaction of knowledge users.
Diagrams and tables, as well as diagnostic questions and summary boxes are used to make its content actionable. This revised second edition includes an additional chapter on information quality in e-government, a new case study on risk information, a new section on communication and knowledge quality, as well as an index to find key topics quickly.

From the reviews of the second edition:
"Eppler’s framework is fairly intuitive and sound. … He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. … I would recommend Eppler’s book for chief information officers. … The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)