【作者(必填)】Cornelia Dröge

【文题(必填)】Postpurchase hierarchies of effects: The antecedents and consequences of satisfaction for complainers versus non-complainers

【年份(必填)】1991

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/science/article/pii/0167811691900297