【作者(必填)】Simon Hudson & Graham W. H. Shephard

【文题(必填)】Measuring Service Quality at Tourist Destinations: An Application of Importance-Performance Analysis to an Alpine Ski Resort

【年份(必填)】1998

【全文链接或数据库名称(选填)】http://www.tandfonline.com/doi/abs/10.1300/J073v07n03_04