【作者(必填)】

【文题(必填)】CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS

【年份(必填)】

【全文链接或数据库名称(选填)】http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9299.2006.00615.x/abstract?systemMessage=Wiley+Online+Library+will+be+disrupted+on+23+February+from+10%3A00-12%3A00+BST+%2805%3A00-07%3A00+EDT%29+for+essential+maintenance&userIsAuthenticated=false&deniedAccessCustomisedMessage=