【作者(必填)】Bansal, H.S. and Voyer, P.A. (2000),t”, Journal of Service Research, Vol 3, No 2, November 2000, pp. 166-
177.

【文题(必填)】 Word-of-Mouth Processes Within a Services Purchase
Decision Contex
【年份(必填)】2000

【全文链接或数据库名称(选填)】http://jsr.sagepub.com/content/3/2/166.short