【作者(必填)】Pratibha A. Dabholkar & Richard P. Bagozzi
【文题(必填)】An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors

【年份(必填)】Journal of the Academy of Marketing Science SUMMER 2002 vol. 30 no. 3 184-201

【全文链接或数据库名称(选填)】 SAGE Journals  http://jam.sagepub.com/content/30/3/184.short