【作者(必填)】Kartik Kalaignanam, Tarun Kushwaha, Jan-Benedict E. M. Steenkamp, and Kapil R. Tuli

【文题(必填)】The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective

【年份(必填)】Management Science March 2013 59:748-769; published online before print September 4, 2012,  

【全文链接或数据库名称(选填)】
http://mansci.journal.informs.org/content/59/3/748.abstract