【作者(必填)】

Henning Droege

, (GRACO Research Group, ESADE Business School, University Ramon Llull, Barcelona, Spain),

Dagmar Hildebrand

, (GRACO Research Group, ESADE Business School, University Ramon Llull, Barcelona, Spain),

Miguel A. Heras Forcada

, (ESADE Business School, University Ramon Llull, Barcelona, Spain)

【文题(必填)】Innovation in services: present findings, and future pathways

【年份(必填)】2009

【全文链接或数据库名称(选填)】Emerald数据库，http://www.emeraldinsight.com/journals.htm?articleid=1784795&show=abstract